Contact Support

Security Advisory

Gigamon hardware appliances are not exposed to the Spectre and Meltdown security vulnerabilities. GigaVUE-FM, GigaVUE-VM and GigaVUE-V Series users, however,  should consult with their environmental vendors to determine exposure as these products can be hosted on a variety of 3rd party devices. Details are available on Gigamon’s Customer and Partner Portals..

Our goal is to provide to you fast problem resolution and comprehensive support to assist you in getting the most out of your investment.

Premium and Elite Support

  • Telephone support available 24 x 7 x 365

Premium support customers please call the assigned premium support telephone number.

Standard, Basic and Enhanced Support

North America and South America

Monday through Friday from 8:00 a.m. – 5:00 p.m. customer business hours (except major US holidays).
Email support@gigamon.com
Support Telephone Numbers:
+1 855-430-0813 (Toll Free)
+1 408 260-5616
US Office Closed:
January 1, January 15, February 19, May 28, July 4, September 3, November 22-23, December 24-25, December 31

Asia Pacific and Japan

Monday through Friday* from 8:00 a.m. – 5:00 p.m. customer business hours (except major regional holidays).
Email apac_support@gigamon.com
Support Telephone Number:
Hong Kong: +852 800 966 289 (Toll Free)
China: +864 006 039 071
Singapore: +658 004 411 407
Australia: +611 800 463 107 (Toll Free)
Malaysia: +60 1800 817 969 (Toll Free)
Japan: 006633813126 (within country)
Other APAC phone number: +852 3975 3019
Regional Office Closed:
January 1, January 26, March 30, May 1, August 15, September 13, October 2, October 19, November 8, December 25

Europe, Russia, and the Middle East

Monday through Friday from 8:00 a.m. – 5:00 p.m. customer business hours (except major UK holidays).
Email emea_support@gigamon.com
Support Telephone Numbers:
UK: +44 8008 021 055 (Toll Free)
UK: +44 118 3247 058
Germany: +49 8007 234 739 (Toll Free)
France: +33 8009 458 12 (Toll Free)
Moscow: +81 0 800 2580 2044
UAE: +971 800 035 704 110
Israel: +972 3376 0201
Middle East: +90 850 390 2088
Other Europe: +44 118 3247 058
UK Office Closed:
January 1, March 30, April 2, May 7, May 28, August 27, December 25-26

Customer Portal

  • Open or View a Support Case
  • Asset Management
  • Knowledge Base and Product Documentation
  • Software Download

Gigamon Service Solutions User Guide

  • Support Program Features
  • Support and Warranty Details
  • Support Policies Overview
    • Escalation (notification, SLA)
    • Working with Support

Purchase Support

Out of warranty or need to purchase support for your product?

Email: inside.sales@gigamon.com
Phone: +1 408-831-4025*

Ask about purchasing extended Support.

*8:00 AM to 04:00 PM Pacific Time, excluding weekends and US holidays