Policies

End of Sale / End of Life Policy

To ensure continued innovation, Gigamon® may periodically elect to discontinue specific parts or products. More information is available by clicking the links below.

End of Sale / End of Life Policy
End of Sale / End of Life Product List (Customer Portal)

End User License Agreement

Global Software and Product Support Terms and Conditions

This document details the general terms and conditions as related to your Software and Product Support Terms and Conditions. This document is provided for all product purchase orders when Software and Product Support is purchased.

Software and Product Support Terms and Conditions (PDF)

Return Material Authorization (“RMA”) Policy

This document outlines how to contact the Gigamon Technical Support team and the information needed when requesting approval for a Return Material Authorization (“RMA”).

Return Material Authorization (“RMA”) Policy (PDF)

Software Release Policy

Gigamon software release policy is designed to enable customers to have the flexibility and control to ensure the best experience in the operation of their Visibility Fabric™ architecture products. Please click the link below for more details.

Software Release Policy (PDF)

Secondary Market Products

This policy covers products purchased outside the Gigamon Authorized Reseller Network or products that are sold more than once. More information is available by clicking the link below.

Policy Related to Secondary Market Products (PDF)

Accessory Policy

This document states the policy for providing repair/replacement services for Accessories or Non - Serviceable Products (as defined in the below document) under Gigamon’s Limited Warranty for Hardware and Software or Gigamon’s Product Support and Software Maintenance Agreement.

Gigamon Accessory Policy