Policies
End of Sale / End of Life Policy
To ensure continued innovation, Gigamon® may periodically elect to discontinue specific parts or products. More information is available by clicking the links below.
End of Sale / End of Life Policy
End of Sale / End of Life Product List
Terms and Conditions
The Terms and Conditions (formerly known as the End User License Agreement, or EULA) is a legal agreement between Gigamon, Inc. and the end user customer of Gigamon hardware and software products.
Global Software and Product Support Terms and Conditions
This document details the general terms and conditions as related to your Software and Product Support Terms and Conditions. This document is provided for all product purchase orders when Software and Product Support is purchased.
Return Material Authorization (“RMA”) Policy
This document outlines how to contact the Gigamon Technical Support team and the information needed when requesting approval for a Return Material Authorization (“RMA”).
Local Service Depot Countries
The following are "Select Countries" and Importer of Record/Exporter of Record ("IOR/EOR Countries") for purposes of Gigamon’s Software and Product Support Agreements.
Software Release Policy
Gigamon software release policy is designed to enable customers to have the flexibility and control to ensure the best experience in the operation of their Visibility Fabric™ architecture products. Please click the link below for more details.
Secondary Market Products
This policy covers products purchased outside the Gigamon Authorized Reseller Network or products that are sold more than once. More information is available by clicking the link below.
Accessory Policy
This document states the policy for providing repair/replacement services for Accessories or Non - Serviceable Products (as defined in the below document) under Gigamon’s Limited Warranty for Hardware and Software or Gigamon’s Product Support and Software Maintenance Agreement.
Gigamon Education Services Agreement
This document details the general terms and conditions as related to your Education Services Terms and Conditions. This document is provided for all Education Services purchase orders when Training and/or Certification exam vouchers are purchased.