Policies

End of Sale / End of Life Policy

Gigamon may periodically elect to discontinue products. For more information visit the links below.

End of Sale / End of Life Policy
End of Sale / End of Life Product List

Software Release Policy

Gigamon software release policy is designed to offer customers the best experience in the operation of Gigamon products.

Software Release Policy (PDF)

Return Material Authorization (“RMA”) Policy

This document outlines how to contact the Gigamon Technical Support team and the information needed when requesting approval for a Return Material Authorization (“RMA”).

Return Material Authorization (“RMA”) Policy (PDF)

Service Depot Countries List

The following are "Select Countries" as referenced in the Software and Product Support Terms and Conditions and RMA Policy.

Local Service Depot Countries

Accessory Policy

This document states the policy for providing repair/replacement services for Accessories or Non-Serviceable Products under the Limited Warranty or Gigamon’s Product Support and Software Maintenance Agreement.

Gigamon Accessory Policy

Secondary Market Products Policy

This policy covers products purchased outside the Gigamon Authorized Reseller Network or products that are sold more than once. More information is available by clicking the link below.

Policy Related to Secondary Market Products (PDF)