Gigamon, Inc. is dedicated to the creation and delivery of high quality products. To ensure continued innovation, Gigamon® may periodically elect to discontinue specific parts or products.
Reasons for discontinuing products vary, but common justifications include:
- Technical advancements within the industry make products or components obsolete
- Low demand for the product no longer justifies the use of development resources
- Market opportunities shift corporate priorities
- The product has simply reached the end of its natural lifecycle
The official discontinuance of a product begins with an End Of Sale (EOS) announcement. When EOS is announced, support policies for the product shift and the product begins an End Of Life (EOL) transition period. Customers should be encouraged to begin moving to alternative products. During the transition period, the EOS product continues to be supported under existing customer support agreements. Once EOL is complete, an announcement is made and Gigamon no longer provides Standard or Premium support options for the product.
The following are general guidelines to use for the discontinuation of sales and support for Gigamon products:
- Customers will be notified of product EOS when a product is removed from the price list and is no longer generally available. Notification to customers is provided on the support section of the Gigamon web site as well as Gigamon Customer Portal. In some cases, customers may be contacted directly.
- Authorized Resellers and Distributors will be provided written notice in advance of EOS. Be advised that most contracts specify a warning period of thirty (30) days.
- EOS policy guarantees an N-1 support practice. Technical support is available on two versions of the software at a time, the current version (as notated by Product Support) and the previous major version. A major version is identified as one position to the right or the left of the decimal, indicating a progression of code. A minor release is typically two positions to the right of the decimal.
- At the time of EOS, Gigamon management determines what renewal restrictions will be placed on the EOS product during the transition period. EOL cannot take effect until all legal obligations (including support and maintenance) are satisfied. Gigamon will comply with ongoing legal duties as required by local laws to support products on a time and material basis.
- Gigamon provides a five (5) year hardware warranty to its customers. An EOS or EOL will not change the warranty period.
- EOL is official when the above guidelines are met and the official EOS/EOL Product List is updated. All support terminates at the EOL date.
- EOS products follow an N-0 software code policy. The version of code available at the time of EOS continues to exist. As new versions of software code are released, they will not be made available for EOS or EOL products.
- Enhancements follow an N-0 policy for EOS products. Enhancements cease at EOS.
- Bug fixes follow an N-1 policy. Severe software issues continue to be addressed in the supported versions as Gigamon deems necessary. All bug fixes cease at EOL.
The policies listed above are general policies and may vary from product to another.
Please review the current Software Versions listing on our website at:
http://www.gigamon.com/software-versions for the latest status of products.