Gartner Report: 2021 Strategic Roadmap for IT Operations Monitoring

Steps I&O leaders must take to stay relevant through 2025

Covid-19

Measuring IT Against Customer Experience Metrics

Per our view, the report suggests that digital business disruption is causing IT leaders to reevaluate monitoring strategies and that adding context to network data and optimizing monitoring costs should be key drivers for this reevaluation. 

The report recommends a PlatformOps approach to monitoring, where IT is measured against customer experience (CX) metrics. Plus, you’ll learn about aligning IT and business needs, overcoming key obstacles to achieving visibility, context and sharing of network data. Additional key points explain:

  • Why COVID-19 has expanded the vulnerability to enterprise attacks
  • The need for context and sharing to maximize the value of network data
  • How to reduce technical debt and optimize ROI by minimizing tools sprawl 

Download the report now. 

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