Gigamon Deep Observability Pipeline

Supercharge your security and observability tools with network-derived intelligence to eliminate blind spots and reduce tool costs.

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CLOUD VISIBILITY

DATA CENTER VISIBILITY

NETWORK SECURITY

TRAFFIC INTELLIGENCE

A NEW AI ERA BEGINS

AI builds on deep observability to enhance traffic intelligence, threat detection, and governance across the hybrid cloud.

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CLOUD VISIBILITY

DATA CENTER VISIBILITY

NETWORK SECURITY

INDUSTRY

A Thriving Partner Ecosystem

Gigamon reseller and integration partners design, implement and optimize best-of-breed and validated joint solutions.

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Proven Support and Services

Our global support team is committed to creating experiences of unmatched quality, scalability and efficiency.

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voice of the customer

Gigamon serves the most security conscious government agencies and businesses around the world, enabling them to gain deep observability they require to better secure and manage hybrid cloud infrastructure.

CUSTOMERS

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U.S. Holocaust Memorial Museum

Building a foundation for data integrity and security.

 

Corpay (formerly FLEETCOR)

Corpay

Enhances hybrid cloud security through proactive threat identification.

DoD

Department of Defense

Confidently feeds different tool sets in the physical and virtual world.

 

Resource Library

Your one-stop hub to explore content resources and stay current on the latest in how to amplify the power of your cloud, security and observability tools.

RESOURCES

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Recalibrate Risk Now

2025 survey now live.
AI threats are rising.
See how to gain control.

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AI for Deep Observability

Insights and governance redefined.

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Tech Hub

Explore short demos highlighting real-life use cases.

WHY GIGAMON

We offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools to eliminate blind spots, optimize traffic, and reduce tool costs, enabling you to better secure and manage hybrid cloud infrastructure.

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IN THE NEWS

COMPANY INFORMATION

Company Overview

Gigamon Overview: A Leader in Deep Observability

See the full picture. Secure your hybrid cloud.

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Become a part of the OneGigamon team. Search for your next opportunity.

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Support and Services

Expertise to help you move forward with confidence

CONTACT SUPPORT

Gigamon offers a broad range of service and support programs to help you confidently deploy and maintain Gigamon solutions. The Gigamon Global Services Team is ready to meet your business requirements with a wide array of service programs and offers. We help you throughout the Gigamon solution lifecycle, from design and deployment to technical support and ongoing maintenance.

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Technical Support Services

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DOWNLOAD CASE STUDY

“I can’t tell you how many times [they] came out and showed us how to use it. Our Gigamon rep and sales engineer are top-notch and have gone out of their way to help us on multiple occasions.”

— Mark Bayley, University of Kansas Health System

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Gigamon Technical Support Programs

Reference the Gigamon Technical Support Services Data Sheet for details on the various technical support programs available and ordering information to purchase Gigamon technical support.
Service Level Service Description Service Benefits
Included with Gigamon subscription term software licenses
Elite-Plus Software Only Support and Maintenance
  • 24x7 response to customer issues
  • Defect isolation or assistance with configuration and other “how to” questions
  • Full access to latest software release updates via VÜE Community website
  • Technical assistance access by phone, email, and web
  • Best suited for Gigamon products deployed in mission critical customer business environments
  • “Anytime access” to technical support professionals and subject matter experts with reduced response time objectives
  • Customer choice of how to engage with Gigamon technical support staff
  • 24x7 access to latest software releases and updates via web
Available for Gigamon hardware products sold with subscription term software licenses
Hardware Replacement Services
  • Advance Hardware Replacement (AHR) for confirmed hardware defects in combination with the Elite-Plus Software Only Support and Maintenance
  • AHR provides either same-day or next business day shipping services depending on geographic location and local time completion of the return material authorization (RMA)
Available for Gigamon products sold with perpetual term software licenses
Elite Product Support and Software Maintenance In addition to Enhanced Product Support and Software Maintenance:
  • 24x7 response to customer issues
  • Best suited for Gigamon products installed in mission-critical customer business environments
  • “Anytime access” to technical support professionals and subject matter experts with reduced response time objectives
Enhanced Product Support and Software Maintenance In addition to Basic Product Support and Software Maintenance:
  • Advance Hardware Replacement (AHR) for confirmed hardware defects
  • Best suited for Gigamon products installed outside business-critical customer environments requiring improved hardware replacement or reduced spares stock objectives
  • AHR provides either same-day or next-business-day shipping services, depending on local time completion of return material authorization (RMA)
Basic Product Support and Software Maintenance
  • 9x5 response during customer business hours*
  • Defect isolation or assistance with configuration and other “how to” questions
  • Full access to the latest software release updates via VÜE Community website
  • Return to factory and replacement for confirmed hardware defects
  • Technical assistance access by phone, email and web
  • Best suited for Gigamon products installed outside business-critical customer environments
  • Access to subject matter experts for rapid problem solving during typical business hours*
  • Customer choice of how to engage with Gigamon technical support staff
  • 24x7 access to the latest software releases and updates via web
  • Simplified hardware returns using select regional depots internationally

* 8 a.m. – 5 p.m., Monday through Friday, based on product location or customer’s operations center location managing products.

Gigamon Limited Warranty

Please refer to the following link for details regarding the Gigamon Limited Warranty.

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