Contact Support
Our goal is to provide you with fast problem resolution and comprehensive support to assist you in getting the most out of your investment.
Gigamon Customer Support Portal—VÜE Community
A self-service web portal is available to customers, providing access to the tools and resources you need to get started and make the most out of your Gigamon products. Through the portal, you can download the latest software, manage Gigamon assets and support cases, activate licenses, and access educational resources.
Elite-Plus and Elite Support
Customers with Elite, Premium, or 4-Hour Support can reach our Technical Assistance Center (TAC) 24 x 7 x 365. Dedicated support numbers are available in your VÜE Community account:
- Log in to your account.
- Select “Create Case”.
- Your assigned phone number will appear in the header.
Basic and Enhanced Support
Support available Monday through Friday, 8:00 a.m. – 5:00 p.m. local business hours (except major regional holidays).
| North, Central, and South Americas | Email: [email protected] |
|---|---|
| Americas | +1 408-260-5616 +1 855-430-0813 (Toll Free) |
| Asia-Pacific and Japan | Email: [email protected] |
|---|---|
| Australia | +611 800 463 107 (Toll Free) |
| China | +864 006 039 071 |
| Hong Kong | +852 800 966 289 (Toll Free) |
| India | +91 000 80091 91584 (Toll Free) |
| Japan | +81 006633813126 (Within Country) |
| Malaysia | +60 1800 817 969 (Toll Free) |
| Singapore | +658 004 411 407 |
| Other APAC | +864 006 039 071 |
| Europe, Africa, and the Middle East | Email: [email protected] |
|---|---|
| Egypt | +20 800 000 9098 |
| France | +33 8009 458 12 (Toll Free) |
| Germany | +49 8007 234 739 (Toll Free) |
| Israel | +972 3376 0201 |
| Middle East | +90 850 390 2088 |
| Saudi Arabia | +966 800 891 2045 (Toll Free) |
| United Arab Emirates | +971 800 035 704110 |
| United Kingdom | +44 808 3049 536 (Toll Free) |
| Other Europe | +44 808 3049 536 (Toll Free) |
Technical Support Services
Find resources and escalation paths for Gigamon support.
- Gigamon technical support programs
- Contacting Gigamon technical support
- Gigamon technical support escalations
- Customer self-service information
Purchase Support
Need to extend a warranty or purchase support?
Contact Sales:
- +1 408-831-4025
- 8:00 a.m – 4:00 p.m PST, excluding weekends and US holidays