Contact Support

Our goal is to provide to you fast problem resolution and comprehensive support to assist you in getting the most out of your investment.

COVID-19 Coronavirus Advisory

We have implemented a number of operational practices in support of our response to COVID-19 designed to ensure we maintain our supply and world class support of your deployed Gigamon products.
 

Premium and Elite Support

  • Telephone support available 24 x 7 x 365

Premium support customers please call the assigned premium support telephone number.

Standard, Basic and Enhanced Support

North America and South America

Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major US holidays).

Email: support@gigamon.com

Support Telephone Numbers:

  +1 855-430-0813 (Toll Free)
  +1 408-260-5616

US Office Closed: January 1, January 20, February 17, May 25, July 3, September 7, November 26, November 27, December 24, December 25, December.

Asia Pacific and Japan

Monday through Friday* from 8:00 a.m. - 5:00 p.m. customer business hours (except major regional holidays).

Email: apac_support@gigamon.com

Support Telephone Numbers:

  Hong Kong: +852 800 966 289 (Toll Free)
  China: +864 006 039 071
  Singapore: +658 004 411 407
  Australia: +611 800 463 107 (Toll Free)
  Malaysia: +60 1800 817 969 (Toll Free)
  Japan: 006633813126 (within country)
  Other APAC: +864 006 039 071

Regional Office Closed: January 1, April 19, May 1, October 7, December 25.

Europe, Russia and the Middle East

Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major UK holidays).

Email: emea_support@gigamon.com

Support Telephone Numbers:

  UK: +44 8008 021 055 (Toll Free)
  UK: +44 118 3247 058 (Toll Free)
  Germany: +49 8007 234 739 (Toll Free)
  France: +33 8009 458 12 (Toll Free)
  Moscow: +81 0 800 2580 2044
  UAE: +90 850 390 2088
  Israel: +972 3376 0201
  Middle East: +90 850 390 2088
  Other Europe: +44 118 3247 058

UK Office Closed: January 1, April 10, April 13, May 8, May 25, August 31, December 25, December 28.

Gigamon Community

  • Open or View a Support Case
  • Asset Management
  • Knowledge Base and Product Documentation
  • Software Download
     

Gigamon Service Solution Guide

  • Support Program Features
  • Support and Warranty Details
  • Support Policies Overview
    • Escalation (notification, SLA)
    • Working with Support
       

Purchase Support

Out of warranty or need to purchase support for your product?

Contact Sales: a local representative in your region will get in touch
Phone: +1 408-831-4025*

Ask about purchasing extended Support.

*8:00 AM to 04:00 PM Pacific Time, excluding weekends and US holidays