Contact Support

Our goal is to provide to you fast problem resolution and comprehensive support to assist you in getting the most out of your investment.

Security Advisory

Gigamon hardware appliances are not exposed to the Spectre and Meltdown security vulnerabilities. GigaVUE-FM, GigaVUE-VM and GigaVUE-V Series users, however,  should consult with their environmental vendors to determine exposure as these products can be hosted on a variety of 3rd party devices. Details are available the Gigamon Community and Partner Portal.

Premium and Elite Support

  • Telephone support available 24 x 7 x 365

Premium support customers please call the assigned premium support telephone number.

Standard, Basic and Enhanced Support

North America and South America

Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major US holidays).

Email: support@gigamon.com

Support Telephone Numbers:

  +1 855-430-0813 (Toll Free)
  +1 408-260-5616

US Office Closed: January 1, January 20, February 17, May 25, July 3, September 7, November 26, November 27, December 24, December 25, December.

Asia Pacific and Japan

Monday through Friday* from 8:00 a.m. - 5:00 p.m. customer business hours (except major regional holidays).

Email: apac_support@gigamon.com

Support Telephone Numbers:

  Hong Kong: +852 800 966 289 (Toll Free)
  China: +864 006 039 071
  Singapore: +658 004 411 407
  Australia: +611 800 463 107 (Toll Free)
  Malaysia: +60 1800 817 969 (Toll Free)
  Japan: 006633813126 (within country)
  Other APAC: +864 006 039 071

Regional Office Closed: January 1, April 19, May 1, October 7, December 25.

Europe, Russia and the Middle East

Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major UK holidays).

Email: emea_support@gigamon.com

Support Telephone Numbers:

  UK: +44 8008 021 055 (Toll Free)
  UK: +44 118 3247 058 (Toll Free)
  Germany: +49 8007 234 739 (Toll Free)
  France: +33 8009 458 12 (Toll Free)
  Moscow: +81 0 800 2580 2044
  UAE: +90 850 390 2088
  Israel: +972 3376 0201
  Middle East: +90 850 390 2088
  Other Europe: +44 118 3247 058

UK Office Closed: January 1, April 10, April 13, May 8, May 25, August 31, December 25, December 28.

Gigamon Community

  • Open or View a Support Case
  • Asset Management
  • Knowledge Base and Product Documentation
  • Software Download
     

Gigamon Service Solution Guide

  • Support Program Features
  • Support and Warranty Details
  • Support Policies Overview
    • Escalation (notification, SLA)
    • Working with Support
       

Purchase Support

Out of warranty or need to purchase support for your product?

Contact Sales: a local representative in your region will get in touch
Phone: +1 408-831-4025*

Ask about purchasing extended Support.

*8:00 AM to 04:00 PM Pacific Time, excluding weekends and US holidays