Contact Support

Our goal is to provide to you fast problem resolution and comprehensive support to assist you in getting the most out of your investment.

Gigamon is suspending all services and deliveries to clients in Russia, Belarus and portions of Ukraine with immediate effect while we are analyzing
the new sanctions and changes to the U.S. export regulations.

Gigamon Customer Support Portal – VÜE Community

A self-service web portal available to customers to access the tools and resources they need to get started and to interact with Gigamon. Includes downloads of the latest software, managing assets and support cases, activation of licenses, and access to educational resources.
 

Elite-Plus and Elite Support

  • Telephone support available 24 x 7 x 365

Elite-Plus and Elite support customers please call the assigned support telephone number. This telephone number is provided via customer VÜE Community website. Log in to your VÜE Community account, on the home page choose “Create Case” and note the phone number provided on the header of the Create Case page.

Basic and Enhanced Support

North, Central, and South Americas

Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major US holidays).

Email: support@gigamon.com

Support Telephone Numbers:

  +1 855 430 0813 (Toll Free)
  +1 408 260 5616

Asia Pacific and Japan

Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major regional holidays).

Email: apac_support@gigamon.com

Support Telephone Numbers:

  India: +91 000 80091 91584
  Hong Kong: +852 800 966 289 (Toll Free)
  China: +864 006 039 071
  Singapore: +658 004 411 407
  Australia: +611 800 463 107 (Toll Free)
  Malaysia: +60 1800 817 969 (Toll Free)
  Japan: 006633813126 (within country)
  Other APAC: +864 006 039 071

Europe and the Middle East

Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major UK holidays).

Email: emea_support@gigamon.com

Support Telephone Numbers:

  UK: +44 8008 021 055 (Toll Free)
  UK: +44 118 3247 058 (Toll Free)
  Germany: +49 8007 234 739 (Toll Free)
  France: +33 8009 458 12 (Toll Free)
  Saudi Arabia: +966 800 891 2045
  Egypt: +20 800 000 9098 
  UAE: +971 800 035704110
  Israel: +972 3376 0201
  Other Middle East: +90 850 390 2088
  Other Europe: +44 118 3247 058

Gigamon Technical Support Services Overview

  • Gigamon technical support programs
  • Contacting Gigamon technical support
  • Gigamon technical support escalations
  • Customer self-service information

Purchase Support

Out of warranty or need to purchase support for your product?

Contact Sales: a local representative in your region will get in touch
Phone: +1 408-831-4025*

Ask about purchasing extended Support.

*8:00 AM to 04:00 PM Pacific Time, excluding weekends and US holidays