Gigamon offers a broad range of service and support programs to help you confidently deploy and maintain Gigamon solutions. The Gigamon Global Services Team is ready to meet your business requirements with a wide array of service programs and offers. We help you throughout the Gigamon solution lifecycle, from design and deployment to technical support and ongoing maintenance.
Customer Portal — My Gigamon
- Software downloads and release notes
- Knowledge base articles
- Manage Gigamon assets
- Create support cases
Technical Support Services Overview
- Gigamon technical support programs
- Contacting Gigamon technical support
- Gigamon technical support escalations
- Customer self-service information
Gigamon Technical Support Programs
| Service Level | Service Description | Service Benefits |
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| Basic Product Support and Software Maintenance |
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| Enhanced Product Support and Software Maintenance | In addition to Basic Product Support and Software Maintenance:
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| Elite Product Support and Software Maintenance | In addition to Enhanced Product Support and Software Maintenance:
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| Gigamon Subscription and Perpetual Software Licensed Product Technical Support Programs Options | ||
| Enhanced Software Only Support and Maintenance |
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| Elite Software Only Support and Maintenance | In addition to Enhanced Software Only Support and Maintenance:
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| Hardware Replacement Services | Provide options for hardware replacement in combination with the Elite or Enhanced Software Only Support and Maintenance:
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* 8 a.m. – 5 p.m., Monday through Friday, based on product location or customer’s operations center managing the products.
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