Support and Services
Expertise to help you move forward with confidence
Gigamon offers a broad range of service and support programs to help you confidently deploy and maintain Gigamon solutions. The Gigamon Global Services Team is ready to meet your business requirements with a wide array of service programs and offers. We help you throughout the Gigamon solution lifecycle, from design and deployment to technical support and ongoing maintenance.
Customer Dashboard — VÜE Community
- Software downloads and release notes
- Create support cases
- License products
- Manage Gigamon assets
- Product announcements
- Knowledgebase articles
- Discussion forums
- Redeem Educational Vouchers
- Getting started resources
Technical Support Services
- Gigamon technical support programs
- Contacting Gigamon technical support
- Gigamon technical support escalations
- Customer self-service information
“I can’t tell you how many times [they] came out and showed us how to use it. Our Gigamon rep and sales engineer are top-notch and have gone out of their way to help us on multiple occasions.”
Gigamon Technical Support Programs
Reference the Gigamon Technical Support Services Data Sheet for details on the various technical support programs available and ordering information to purchase Gigamon technical support.
| Service Level | Service Description | Service Benefits |
|---|---|---|
| Included with Gigamon subscription term software licenses | ||
| Elite-Plus Software Only Support and Maintenance |
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| Available for Gigamon hardware products sold with subscription term software licenses | ||
| Hardware Replacement Services |
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| Available for Gigamon products sold with perpetual term software licenses | ||
| Elite Product Support and Software Maintenance | In addition to Enhanced Product Support and Software Maintenance:
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| Enhanced Product Support and Software Maintenance | In addition to Basic Product Support and Software Maintenance:
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| Basic Product Support and Software Maintenance |
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* 8 a.m. – 5 p.m., Monday through Friday, based on product location or customer’s operations center location managing products.
Gigamon Limited Warranty
Please refer to the following link for details regarding the Gigamon Limited Warranty.
Gigamon Community
Get the latest technical content and discussions in the Gigamon VÜE Community.
