가시성 플랫폼

기가몬 가시성 플랫폼은 기업의 전체 네트워크에서 이동하는 데이터에 대한 퍼베이시브 가시성을 제공합니다. 당사는 확장 가능한 가시성 노드와 특허받은 다양한 트래픽 인텔리전스 애플리케이션, 그리고 중앙 조정 기능으로 기업의 네트워크 모니터링과 보안 인프라를 최적화합니다.

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CORE OFFERINGS

TRAFFIC INTELLIGENCE

VISIBILITY NODES

ORCHESTRATION

퍼베이시브 가시성 솔루션

기가몬 솔루션은 많은 중소기업, 대기업, 서비스 사업자 및 원격 사무소나 지점 등을 지원할 수 있는 물리, 가상 및 클라우드 환경과 다양한 규모에 대한 퍼베이시브 가시성을 제공합니다.

TYPE

INDUSTRY

ORGANIZATION

기가몬은 보안 혁신을 통해 최신 사이버 범죄까지 차단합니다.

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파트너들이 솔루션을 완성합니다

기가몬과 당사 파트너들은 최상의 네트워크 모니터링 및 보안 솔루션으로 기업의 비즈니스 문제를 해결합니다.

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PARTNERS

검증된 지원과 서비스

당사는 기가몬 솔루션을 통해 귀사의 사업 성공을 지원합니다. 고객 지원 서비스는 연중무휴 제공됩니다.

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OVERVIEW

GET SUPPORT

고객 성공 사례

기가몬은 기업들의 네트워크에서 이동하는 모든 데이터를 효과적으로 관리, 보호 및 이해할 수 있도록 지원합니다. 당사의 지능형 기가몬 가시성 플랫폼을 사용하는 고객들의 사례를 확인해보십시오.

CUSTOMERS

리소스 라이브러리

당사의 리소스 라이브러리는 가시성이 어떤 역할을 하는지 좀 더 쉽게 이해할 수 있도록 산업 통찰력, 스토리, 동영상, 웨비나, 전자책 등을 수집합니다.

RESOURCES

전자책: Security Delivery Platforms for Dummies

솔루션 개요: AWS용 기가몬 가시성 플랫폼

인포그래픽: 중요한 것을 보여주는 가시성

기가몬 정보

전체 네트워크에서 이동하는 데이터에 대한 퍼베이시브 가시성을 제공하는 혁신적인 아이디어를 가지고 2004년에 창립된 기가몬의 비전은 기업들이 이동하는 데이터를 좀 더 쉽게 관리, 보호하고 이해하여 보안 및 네트워크 성능을 강화하고 개선할 수 있도록 하는 것입니다.

IN THE NEWS

COMPANY INFORMATION

IHS Markit은 기가몬을 네트워크 가시성 시장의 리더로 지명했습니다.

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Support and Services

Expertise to help you move forward with confidence

Gigamon offers a broad range service and support solutions to help you confidently deploy and maintain your Gigamon Visibility Fabric solution as you implement new technologies and architecture. Gigamon’s Global Services team is ready to support you with a wide array of programs to solve problems quickly, maintain high availability, and grow your Gigamon solution to meet business needs.

Customer Portal

  • Open or View a Support Case
  • Asset Management
  • Knowledge Base and
  • Product Documentation
  • Software Download
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Gigamon Service Solutions User Guide

  • Support Program Features
  • Support and Warranty Details
  • Support Policies Overview
    • Escalation (notification, SLA)
    • Working with Support
Service Service Description Service Level Agreement Customer Benefit
Hardware Limited Warranty
(until July 31, 2017)

 
  • Five -year hardware replacement for verified defects
  • Technical Support by phone and email
  • 8x5 during regular business hours*
  • Start: Date of shipment
  • Same day ship if request received by 1PM US (Pacific Time), UK, or Singapore local time
  • RMA must be approved by Gigamon Technical Support
  • Verified defects covered for five years
  • Industry leading hardware product limited warranty
Hardware Limited Warranty
(from August 1, 2017)
  • One-year hardware return and replace service for verified defects
  • Technical Support by phone and email
  • 8x5 during Gigamon support’s regular business hours*
  • Support starts: Date of shipment
  • RMA must be approved by Gigamon Technical Support prior to return
  • Ship within 10 business days after receipt by Gigamon
  • Return and Replace service level
  • Peace of mind
  • Verified defects covered for one year
Software Limited Warranty
  • One-year defect correction or workaround
  • Defect isolation only
  • Technical Support by phone, email, and web
  • 8x5 during Gigamon support’s regular business hours*
  • Support starts: date of product shipment
  • Software download capability is available 24x7x365 from Gigamon Customer Portal or FTP site.
  • Web access only for maintenance releases (Credentials available through Gigamon Technical Support
  • Defect resolution access to knowledgeable Support experts 8x5 during Gigamon’s regular business hours*
Standard Product Support and Software Maintenance (“Standard Support”)
  • Defect isolation plus assistance with more complex configuration and “how to” questions
  • Full access to latest software releases for duration of Standard Support Agreement
  • Technical Support by phone, email, and web
  • 8x5 during regular business hours*
  • Start: Date of shipment
  • Increased SLA response as compared to Limited Warranty
  • Initial response, restore, resolution, and communication frequency varies based on priority level
  • Optimal for non-business critical environments
  • Access to subject matter experts for rapid problem solving 8x5 during regular business hours*
  • Future proofing your network
Premium Product Support and Software Maintenance (“Premium Support”)
  • Expands to more complex configuration assistance, how-to questions, as well as error isolation
  • Full access latest software releases for duration of Premium Support Agreement
  • Technical Support by phone, email, and web
  • 24x7x365
  • Start: Date of shipment
  • Increased SLA response as compared to Standard Support
  • Initial response, restore, resolution, and communication frequency varies based on priority level
  • Optimal for mission critical business environments
  • Access to subject matter experts any time for rapid problem solving
  • Future proofing your network
Basic Product Support and Software Maintenance (“Basic Support”) All Software Warranty with:
  • Defect isolation plus assistance with more complex configuration and “how to” questions
  • Full access to latest software releases
  • Technical Support by phone, email, and web
  • 8x5 during Customer’s regular business hours*
  • Increased SLA response as compared to Limited Warranty
  • Initial response, restore, resolution, and communication frequency varies based on priority level
  • IOR/EOR service level for validated hardware defects
  • Hardware coverage for associated accessories as per accessory policy
  • Future proofing your network
  • Optimal for non-business critical environments
  • Access to subject matter experts for rapid problem solving 8x5 during Customer’s regular business hours*
  • Simplified stocking with added coverage of accessories
  • Simplified returns using select regional depots internationally
Enhanced Product Support and Software Maintenance (“Enhanced Support”) All Same as Basic Service with:
  • AHR Same day ship.
  • Omni-channel Technical Support by phone, email, web and real-time chat (estimated availability 2 H 2017)
Same as Basic Service with:
  • AHR Same Day Ship Services
  • Real-time chat
Same as Basic Service with:
  • Minimized sparing requirements with Advance hardware replacement
  • Communicate how you want to with chat
Elite Product Support and Software Maintenance (“Elite Support”) Same as Enhanced Support with:
  • Technical Support access 24X7X365
 Same as Enhanced Support with:
  • Increased SLA response as compared to Basic or Enhanced support
  • Technical Support Access 24X7X365
 Same as Enhanced Support with:
  • Optimal for mission critical business environments
  • Access to subject matter experts any time for rapid problem solving
Customer Portal
  • Access to Customer Portal for creating and editing cases, browsing knowledge base, and software downloads and asset listing
  • Customer Portal is available 24x7x365 to any organization with an active Software Limited Warranty or Support agreement
  • Rapid case creation
  • Historical case visibility
  • Reporting for asset management
  • Information and alert availability at a glance

* for specific contact information please reference our Contact Support page

Global Software and Product Support Terms and Conditions

This document details the general terms and conditions as related to your Support and Software Maintenance Agreement. This document is provided for all product purchase orders when Support and Software agreement is purchased.

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Software Versions

For current software information, and/or to be notified of future software updates join the customer portal. If you already have a login to the customer or partner portal, you do not need to request access again to receive software update notifications.

To download software or access complete release notes, please login to our Customer Portal.