네트워크 가시성 & 디지털 혁신기업을 위한 분석

주요 성능 및 보안 요구사항을 해결하기 위한 업계 최고의 네트워크 가시성, 분석, 위협 감지 및 대응이 제공됩니다.

트래픽 액세스

네트워크 트래픽의 관리, 집계 및 제어에 있어서 신뢰성 확보

트래픽 최적화

자동으로 트래픽 인텔리전스를 추출하고 데이터 흐름 최적화

관리 및 자동화

단일 창을 통한 간편한 물리적 및 가상 노드 모니터링

감지 및 대응

실시간 네트워크 데이터에 대한 빠른 액세스를 통해 위협을 식별하고 조사하는 시간 단축

가시성을 갖추고 시작

통합형 단일 플랫폼에서 네트워크 데이터에 액세스하여 집계하는 업계 최고의 풀스택 가시성 솔루션입니다.

자세히 보기

다음을 위한 솔루션

달성하려는 목표

산업계

Insight

Gigamon ThreatINSIGHT

위협 감지 및 응답 시간 단축

성장하는 파트너 생태계

Gigamon 리셀러 및 통합 파트너는 검증된 최상의 결합 솔루션을 설계, 구현 및 최적화합니다.

파트너 찾기

파트너가 아니십니까?

기존 파트너십니까?

앱 메타데이터

메타데이터 지원 파트너 프로그램

고객에게 강력한 메타데이터를 제공하십시오.

검증된 지원과 서비스

당사의 글로벌 지원팀은 최상의 품질, 확장성 및 효율성을 제공하기 위해 최선을 다합니다.

MY GIGAMON

개요

지원받기

커뮤니티

고객 성공 사례

당사의 글로벌 고객은 강력하고 광범위한 네트워크 가시성 및 분석을 통해 비즈니스를 전환하며 혁신을 달성하고 있습니다.

고객

black-hat

BlackHat

비용을 절감하는 동시에 보안 도구의 효율성을 개선하십시오.

 

black-hat

FireEye

인라인 바이패스를 활용하여 문제가 발생한 도구를 오프라인으로 전환하십시오.

black-hat

Under Armour

최신 보안 아키텍처를 통한 확장된 가시성이 제공됩니다.

리소스 라이브러리

콘텐츠 리소스를 탐색하여 네트워크 가시성 및 분석과 관련한 최신 정보를 확인할 수 있는 원스톱 허브입니다.

리소스

비교

비교 차트

Gigamon 제품: GigaVUE TA 시리즈 및 GigaVUE HC 시리즈

 

ihs

IHS Markit 보고서

Gigamon은 6년 연속 시장 선도업체로 선정되었습니다.

웨비나

특집 웨비나

전문가의 강연에 실시간으로 참여하거나 주문형 웨비나를 이용하십시오.

 

Gigamon을 선택해야 하는 이유

Gigamon은 주요 성능 및 보안 요구사항을 해결하기 위해 단일 플랫폼으로 7개 OSI 계층 전반 모두에 네트워크 가시성 및 분석을 제공하는 최초의 업체입니다.

 

뉴스 자료

회사 정보

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Support and Services

Expertise to help you move forward with confidence

Gigamon offers a broad range service and support solutions to help you confidently deploy and maintain your Gigamon solutions as you implement new technologies and architecture. Gigamon's Global Services team is ready to support you with a wide array of programs to solve problems quickly, maintain high availability, and grow your Gigamon solution to meet business needs.

Gigamon Community

  • Open or View a Support Case
  • Asset Management
  • Knowledge Base and
  • Product Documentation
  • Software Download
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Gigamon Service Solutions User Guide

  • Support Program Features
  • Support and Warranty Details
  • Support Policies Overview
    • Escalation (notification, SLA)
    • Working with Support
Service Service Description Service Level Agreement Customer Benefit
Hardware Limited Warranty
(until July 31, 2017)

 
  • Five -year hardware replacement for verified defects
  • Technical Support by phone and email
  • 8x5 during regular business hours*
  • Start: Date of shipment
  • Same day ship if request received by 1PM US (Pacific Time), UK, or Singapore local time
  • RMA must be approved by Gigamon Technical Support
  • Verified defects covered for five years
  • Industry leading hardware product limited warranty
Hardware Limited Warranty
(from August 1, 2017)
  • One-year hardware return and replace service for verified defects
  • Technical Support by phone and email
  • 8x5 during Gigamon support’s regular business hours*
  • Support starts: Date of shipment
  • RMA must be approved by Gigamon Technical Support prior to return
  • Ship within 10 business days after receipt by Gigamon
  • Return and Replace service level
  • Peace of mind
  • Verified defects covered for one year
Software Limited Warranty
  • One-year defect correction or workaround
  • Defect isolation only
  • Technical Support by phone, email, and web
  • 8x5 during Gigamon support’s regular business hours*
  • Support starts: date of product shipment
  • Software download capability is available 24x7x365 from Gigamon Customer Portal or FTP site.
  • Web access only for maintenance releases (Credentials available through Gigamon Technical Support
  • Defect resolution access to knowledgeable Support experts 8x5 during Gigamon’s regular business hours*
Standard Product Support and Software Maintenance (“Standard Support”)
  • Defect isolation plus assistance with more complex configuration and “how to” questions
  • Full access to latest software releases for duration of Standard Support Agreement
  • Technical Support by phone, email, and web
  • 8x5 during regular business hours*
  • Start: Date of shipment
  • Increased SLA response as compared to Limited Warranty
  • Initial response, restore, resolution, and communication frequency varies based on priority level
  • Optimal for non-business critical environments
  • Access to subject matter experts for rapid problem solving 8x5 during regular business hours*
  • Future proofing your network
Premium Product Support and Software Maintenance (“Premium Support”)
  • Expands to more complex configuration assistance, how-to questions, as well as error isolation
  • Full access latest software releases for duration of Premium Support Agreement
  • Technical Support by phone, email, and web
  • 24x7x365
  • Start: Date of shipment
  • Increased SLA response as compared to Standard Support
  • Initial response, restore, resolution, and communication frequency varies based on priority level
  • Optimal for mission critical business environments
  • Access to subject matter experts any time for rapid problem solving
  • Future proofing your network
Basic Product Support and Software Maintenance (“Basic Support”) All Software Warranty with:
  • Defect isolation plus assistance with more complex configuration and “how to” questions
  • Full access to latest software releases
  • Technical Support by phone, email, and web
  • 8x5 during Customer’s regular business hours*
  • Increased SLA response as compared to Limited Warranty
  • Initial response, restore, resolution, and communication frequency varies based on priority level
  • IOR/EOR service level for validated hardware defects
  • Hardware coverage for associated accessories as per accessory policy
  • Future proofing your network
  • Optimal for non-business critical environments
  • Access to subject matter experts for rapid problem solving 8x5 during Customer’s regular business hours*
  • Simplified stocking with added coverage of accessories
  • Simplified returns using select regional depots internationally
Enhanced Product Support and Software Maintenance (“Enhanced Support”) All Same as Basic Service with:
  • AHR Same day ship.
  • Omni-channel Technical Support by phone, email, web and real-time chat (estimated availability 2 H 2017)
Same as Basic Service with:
  • AHR Same Day Ship Services
  • Real-time chat
Same as Basic Service with:
  • Minimized sparing requirements with Advance hardware replacement
  • Communicate how you want to with chat
Elite Product Support and Software Maintenance (“Elite Support”) Same as Enhanced Support with:
  • Technical Support access 24X7X365
 Same as Enhanced Support with:
  • Increased SLA response as compared to Basic or Enhanced support
  • Technical Support Access 24X7X365
 Same as Enhanced Support with:
  • Optimal for mission critical business environments
  • Access to subject matter experts any time for rapid problem solving
Customer Portal
  • Access to Customer Portal for creating and editing cases, browsing knowledge base, and software downloads and asset listing
  • Customer Portal is available 24x7x365 to any organization with an active Software Limited Warranty or Support agreement
  • Rapid case creation
  • Historical case visibility
  • Reporting for asset management
  • Information and alert availability at a glance

* for specific contact information please reference our Contact Support page

Global Software and Product Support Terms and Conditions

This document details the general terms and conditions as related to your Support and Software Maintenance Agreement. This document is provided for all product purchase orders when Support and Software agreement is purchased.

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Software Versions

For current software information, and/or to be notified of future software updates join the Gigamon Community. If you already have a login to the community or partner portal, you do not need to request access again to receive software update notifications.

To download software or access complete release notes, please login to our Gigamon Community.

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