Gigamon offers a broad range of service and support programs to help you confidently deploy and maintain Gigamon solutions. The Gigamon Global Services Team is ready to meet your business requirements with a wide array of service programs and offers. We help you throughout the Gigamon solution lifecycle, from design and deployment to technical support and ongoing maintenance.
Customer Portal — My Gigamon
- Software downloads and release notes
- Knowledge base articles
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- Create support cases
Technical Support Services Overview
- Gigamon technical support programs
- Contacting Gigamon technical support
- Gigamon technical support escalations
- Customer self-service information
Gigamon Technical Support Programs
Reference the Gigamon Technical Support Services Data Sheet for details on the various technical support programs available and ordering information to purchase Gigamon technical support.
| Service Level | Service Description | Service Benefits |
|---|---|---|
| Basic Product Support and Software Maintenance |
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| Enhanced Product Support and Software Maintenance | In addition to Basic Product Support and Software Maintenance:
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| Elite Product Support and Software Maintenance | In addition to Enhanced Product Support and Software Maintenance:
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| Gigamon Subscription and Perpetual Software Licensed Product Technical Support Programs Options | ||
| Enhanced Software Only Support and Maintenance |
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| Elite Software Only Support and Maintenance | In addition to Enhanced Software Only Support and Maintenance:
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| Hardware Replacement Services | Provide options for hardware replacement in combination with the Elite or Enhanced Software Only Support and Maintenance:
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* 8 a.m. – 5 p.m., Monday through Friday, based on product location or customer’s operations center managing the products.
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