Gigamon, Inc is dedicated to the creation and delivery of high quality products. To ensure continued innovation, Gigamon® may periodically elect to discontinue specific parts or products.
Reasons for discontinuing products vary, but common justifications include:
- Technical advancements within the industry make products or components obsolete, and replaced by better technology
- Market demand for the product no longer justifies the use of development resources
- Market opportunities shift corporate priorities
- The product has simply reached the end of its natural lifecycle
In order to assist customers and partners in a seamless transition process and to understand the role Gigamon plays in helping with migration to alternative Gigamon solutions, we are providing an overview of our End Of Sale and End Of Life policy.
The official discontinuance of a product begins with an End Of Sale (EOS) announcement. When EOS is announced, support policies for the product shift and the product begins an End Of Life (EOL) transition period. Customers should be encouraged to begin moving to alternative products. During the transition period, the EOS product continues to be supported under existing customer support agreements. Once EOL is complete, an announcement is made and Gigamon will no longer provide support under Product Support and Software Maintenance Agreements.
The following are general guidelines to use for the discontinuation of sales and support for Gigamon products:
Customers will be notified of product EOS when a product is removed from the price list and is no longer generally available. Notification to customers is provided on the Gigamon Customer Portal and Gigamon Partner Portal. In some cases, customers may be contacted directly.
- Authorized Resellers and Distributors will be provided written notice in advance of EOS. Be advised that most contracts specify a warning period of thirty (30) days.
- At the time of EOS, Gigamon management determines what renewal restrictions will be placed on the EOS product during the transition period. EOL cannot take effect until all legal obligations (including support and maintenance) are satisfied. Gigamon will comply with ongoing legal duties as required by local laws to support products on a time and material basis.
- Gigamon provides a one (1) year hardware limited warranty to its customers. An EOS or EOL will not change the limited warranty period for hardware.
- Gigamon reserves the right to replace any defect products in EOS or EOL state with fit, form and function compatible product for the duration of the hardware warranty period.
- Gigamon provides a one (1) year limited warranty for software to its customers. An EOS or EOL will not change the limited warranty period for software. EOS policy guarantees access to the latest Long Term Supported (LTS) release of software for maintenance corrections for the duration of the Limited Software Warranty period and software trunk entitled to at time of purchase or the LTS release available for devices covered under an active agreement at the time of notification. Details on release information is available in our Software Release Policy.
- EOL is official when the above guidelines are met and the official EOS/EOL Product List on the Gigamon Customer Portal and Gigamon Partner Portal is updated. All support terminates at the EOL date.
- EOS products follow an N-0 software code policy. The LTS version of code available at the time of EOS continues to exist. As new versions of software code are released, they will not be made available for EOS or EOL products. Bug fixes will be reduced to hot patch or maintenance releases for severe software issues only. All bug fixes cease at EOL.
- Enhancements follow an N-0 policy for EOS products. Enhancements cease at EOS.
The policies listed above are general policies and may vary from product to another.
Please review the current Software Versions listing on our Gigamon Customer Portal and Gigamon Partner Portal for the latest status of products