COVID-19 Coronavirus Advisory
We have implemented a number of operational practices in support of our response to COVID-19 designed to ensure we maintain our world class support.
Premium and Elite Support
- Telephone support available 24 x 7 x 365
Premium support customers please call the assigned premium support telephone number.
Standard, Basic and Enhanced Support
North America and South America
Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major US holidays).
Email: support@gigamon.com
Support Telephone Numbers:
+1 855-430-0813 (Toll Free)
+1 408-260-5616
US Office Closed: January 1, January 20, February 17, May 25, July 3, September 7, November 26, November 27, December 24, December 25, December 31.
Asia Pacific and Japan
Monday through Friday* from 8:00 a.m. - 5:00 p.m. customer business hours (except major regional holidays).
Email: apac_support@gigamon.com
Support Telephone Numbers:
Hong Kong: +852 800 966 289 (Toll Free)
China: +864 006 039 071
Singapore: +658 004 411 407
Australia: +611 800 463 107 (Toll Free)
Malaysia: +60 1800 817 969 (Toll Free)
Japan: 006633813126 (within country)
Other APAC: +864 006 039 071
Regional Office Closed: January 1, April 10, May 1, October 2, October 26, November 13, December 25.
Europe, Russia and the Middle East
Monday through Friday from 8:00 a.m. - 5:00 p.m. customer business hours (except major UK holidays).
Email: emea_support@gigamon.com
Support Telephone Numbers:
UK: +44 8008 021 055 (Toll Free)
UK: +44 118 3247 058 (Toll Free)
Germany: +49 8007 234 739 (Toll Free)
France: +33 8009 458 12 (Toll Free)
Moscow: +81 0 800 2580 2044
UAE: +90 850 390 2088
Israel: +972 3376 0201
Middle East: +90 850 390 2088
Other Europe: +44 118 3247 058
UK Office Closed: January 1, April 10, April 13, May 8, May 25, August 31, December 25, December 28.
Gigamon Community
- Open or View a Support Case
- Asset Management
- Knowledge Base and Product Documentation
- Software Download
Gigamon Service Solution Guide
- Support Program Features
- Support and Warranty Details
- Support Policies Overview
- Escalation (notification, SLA)
- Working with Support
Purchase Support
Out of warranty or need to purchase support for your product?
Contact Sales: a local representative in your region will get in touch
Phone: +1 408-831-4025*
Ask about purchasing extended Support.
*8:00 AM to 04:00 PM Pacific Time, excluding weekends and US holidays
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