July 29, 2010
Gigamon Announces Reseller Agreement with Fishnet...
 
July 20, 2010
Wireshark Adds Support for Gigamon’s GigaSMART Headers...
 
June 28, 2010
Gigamon Announces Bypass TAP for In-line Network Appliances...
 
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  • Technical Support
  • FAQs
  • Installation
  • Software Versions

Technical Support

Welcome to Gigamon Systems technical support area. Our goal is to provide to you fast problem resolution and comprehensive support ensuring your satisfaction. Please select from the following areas:

Holiday Schedule

Gigamon's technical support will be closed on the following dates for the holidays:

  • Friday, January 1, 2010 New Year’s Day
  • Monday, February 15, 2010 President’s Day
  • Monday, May 31, 2010 Memorial Day
  • Monday, July 5, 2010 Independence Day
  • Thursday, November 25, 2010 Thanksgiving
  • Friday November 26, 2010 Thanksgiving
  • Friday, December 24, 2010 Christmas Eve
  • Friday, December 31, 2010 New Year’s Eve

Customer Support programs include:

Standard Support
Telephone (408) 263-2024 If you are calling in regards to Citrus or have any sales related questions please contact one of our regional sales managers (click here)
Monday through Friday from 8:00 am – 5:00 pm Pacific Time. (except major US holidays)
Email support@Gigamon.com
 
Premium Support
24 x 7 x 365 Telephone support
Premium support customers please call the assigned premium support phone number.
 
Out of Warranty Support
Please email info@gigamon.com about purchasing an extended warranty.

Visio Stencils for all Gigamon products: Download zip file (2.4 MB)

Gigamon FAQs PDF
Discards
VLAN Filters
Internal Optical TAPs
VLAN Filters
Internal Optical TAPs
VLAN Filters
VLAN Filters
Internal Optical TAPs
Internal Optical TAPs
Internal Optical TAPs
   

 

Rack Mounting Hardware for the GigaVUE-2404

GigaVUE-2404 systems are shipped with rack ears and full-length brackets for mounting (Figure 1) in either a four-post or two-post rack.

Rack Ears

Use the rack ears either by themselves for center-mounting in a two-post rack or together with the adjustable brackets for four-point mounting in a four-post rack.

Network Monitoring Switch Rack Ears

Full Length Brackets

Use the rack ears either by themselves for center-mounting in a two-post rack or together with the adjustable brackets for four-point mounting in a four-post rack.

Full Length Brackets | Mounting Hardware

Figure 1: Rack Mount Hardware Kit – Full-Length Brackets

Two-Post Rack Methods (Center or Front Mount)

10G Aggregation Switch Rack Mount

Center-Mount Position | Front-Mount Position

Attach rack ears so that they are facing towards the rear of the system for center-mounting for center-mounting. Attach the rack ears so that they are facing towards the front of the system for front-mounting (or four-point mounting in four-post racks).

Rack Mounting Network Hardware

Four-Post Rack Mounting

Attach the rack ears so that they are facing towards the front of the system for four-point mounting in four-post racks. As you can see from the pictures below, the brackets can be positioned to fit a wide array of four-post rackets. Attach the full-length brackets to the sides of the GigaVUE-2404 system with enough free play to position them to fit your rack’s dimensions. After you have attached the brackets to the rack’s rear posts, tighten the bracket connections to the sides of the GigaVUE-2404 chassis.

Fully Retracted Bracket

Full Retracted Bracket - Gigamon

Fully Extended Bracket

Fully Extended Braket - Gigamon

Rack Mounting Hardware for the GigaVUE-420

GigaVUE-420 systems are shipped with rack ears and full length brackets for mounting (Figure 2) in either a four-post or two-post racks.

Center Mounting in Two-Post Racks

To center-mount the GigaVUE in a two-post rack, you attach the orange rack ears to the middle of the unit. As shown in Figure 2, you can attach the rack ears facing either forward or backward to best fit your rack.

Forward Facing Rack Ears

In this picture, the rack ears are attached at the center-mount position facing towards the front of the chassis.
Rack Mounting Hardware

Rear Facing Rack Ears

In this picture, the rack ears are attached at the center-mount position facing towards the rear of the chassis.
GigaVUE Rack Mounting Hardware

Figure 2: Attaching Rack Ears for Center-Mounting

To center-mount the GigaVUE chassis in a two-post rack:

1. Attach the orange rack ears to the middle of the unit using the supplied screws. As shown in Figure 2, you can attach the rack ears facing towards either the front or the rear of the chassis. Select the orientation that best fits your rack. For example, one position may provide better clearance for rack doors at the front of the chassis.

2. While one person supports the weight of the unit with the rack ears flush to the chassis, a second person can attach the ears to the rack with the supplied screws.

Four-Point Mounting in Four-Post Racks

To mount the GigaVUE-420 in a four-post rack, you use both the orange rack ears and the full length brackets. The rack ears attach at the front of the unit and the brackets at the rear.

• Attach the rack ears so that they are facing towards the front of the system for four-point mounting in four-post racks.
• The brackets can be positioned to fit a wide array of four-post rackets. Attach the full-length brackets to the sides of the GigaVUE-420 system with enough free play to position them to fit your rack’s dimensions. After you have attached the brackets to the rack’s rear posts, tighten the bracket connections to the sides of the GigaVUE-420 chassis.

Rack-Mounting the GigaVUE-MP

The GigaVUE-MP can be rack-mounted using any of the following mount points:
• Four-point front and rear-mounted using the front rack ears and the supplied brackets.
• Two-point center-mounted using the supplied brackets.

There are a wide variety of racks available on the market. Make sure you consult the instructions provided by your rack vendor for detailed mounting instructions before installing the GigaVUE-MP chassis.

Center-Mounting Installation Instructions

To center-mount the GigaVUE-MP chassis in a two-post rack:
1. Attach the front of the bracket provided with the GigaVUE-MP to the two-post
rack as shown in Figure 3.

brackets to rack hardware

Figure 3: Attaching the Brackets to the Rack (Two-Post Rack)

Slide the chassis into the rack space occupied by the brackets as shown in Figure 4:

chassis to rack

Figure 4: Sliding the Chassis into the Rack Space

Attach the rear side screws through the bracket and into the GigaVUE-MP chassis, as shown in Figure 5. There are two rear side screws for each side of the chassis

rear sided screws | mounting hardware

Figure 5: Attaching the Rear Side Screws

 

Current software versions:

Please note that we are currently shipping software versions:

Product
Version
Citrus
2.0.21
GigaVUE-2404
7.0.22
GigaVUE-420
7.0.22
GigaVUE-MP
7.0.21
GigaVUE-212/Citrus-212
7.0.04/2.0.04

Customers with systems under an active support contract can email us to Request an Upgrade.

Customers who want to be notified of future software updates can be added by clicking on the following link: Upgrade Notification.

GigaVUE-MP 7.0.21
In this version, GigaVUE-MP now supports stand alone Citrus.

GigaVUE-420 7.0.22
In this version, the GigaVUE-420 can now utilize tool and stack GigaStreams.

GigaVUE-2404 7.0.22
In this version, the GigaVUE-2404 now supports GigaSmart.

For complete release notes please login to our customer portal.