Skip navigation

Support

Gigamon Support

Technical Support

Welcome to Gigamon's technical support area. Our goal is to provide to you fast problem resolution and comprehensive support ensuring your satisfaction.

Standard Support

North America and South America

  • Monday through Friday from 8:00 am – 5:00 pm Pacific Time. (except major US holidays)
  • Email support@gigamon.com
  • Support Telephone Numbers: 
    (855) 430-0813 (Toll Free)
    (408) 831-4024 or (408) 263-2024
US Office Closed:
January 1, February 17, May 26, July 4, September 1, November 27-28, December 25-26, December 31

 

Asia

  • Monday through Friday* from 8:00 am – 5:00 pm Hong Kong Time. (except major HK holidays)
  • Email apac_support@gigamon.com
  • Standard Support Telephone Number:
    +852 3975 3019 
Hong Kong Office Closed:
July 1, September 9, September 23, October 1-2, October 14, December 21, December 25-26

 

Europe, Russia, and the Middle East

  • Monday through Friday from 8:00 am – 5:00 pm United Kingdom time.
  • Email emea_support@gigamon.com
  • Standard Support Telephone Numbers:
    Europe and Russia: +44 (0) 1344 859 880
    Middle East Support: +44 (0) 1344 859 886
UK Office Closed:
August 27, December 25-26


If you have any sales related questions please contact one of our regional sales managers.

Standard Support (PDF)
Policy Related to Secondary Market Products (PDF)

Premium Support

  • 24 x 7 x 365 Telephone support
  • Premium support customers please call the assigned premium support phone number.

Premium Support (PDF)
Policy Related to Secondary Market Products (PDF)

End User License Agreement

The End User License Agreement is a legal agreement between Gigamon LLC and the entity that purchases Gigamon hardware or software products.

End User License Agreement (PDF)

Five Year Hardware Warranty

The Gigamon 5-Year Hardware Warranty is a limited liability warranty to protect the customer against hardware manufacturing defects. Gigamon will fix or replace hardware defects for a period of five years from the product shipment date. More information is available by clicking the link below.

Five Year Warranty (PDF)
Warranty FAQ (PDF) 

Hardware Warranty Extension

Those customers coming to the end of their Gigamon 5-Year Hardware Warranty are eligible to purchase a Hardware Warranty Extension.  More information is available by clicking the link below.

Three Year Warranty Extension (PDF)

Out of Warranty ?