Traffic Visibility Networking Support
Technical Support
Welcome to Gigamon's technical support area. Our goal is to provide to you fast problem resolution and comprehensive support ensuring your satisfaction. Please select from the following areas:
- Standard warranty and support
- Premium support
- Out of warranty support
- Customer Portal (release notes, quick start guides, users guides, datasheets)
End User License Agreement
The End User License Agreement is a legal agreement between Gigamon LLC and the entity that purchases Gigamon hardware or software products.
End User License Agreement (PDF)
Five Year Hardware Warranty
The Gigamon 5-Year Hardware Warranty is a limited liability warranty to protect the customer against hardware manufacturing defects. Gigamon will fix or replace hardware defects for a period of five years from the product shipment date. More information is available by clicking the link at the right.
Five Year Warranty (PDF)
Warranty FAQ (PDF)
Customer Support programs include:
Standard Support
- Monday through Friday from 8:00 am – 5:00 pm Pacific Time. (except major US holidays)
- Support Telephone Number: (408) 263-2024
- Email support@Gigamon.com
- If you have any sales related questions please contact one of our regional sales managers.
Standard Support (PDF)
Policy Related to Secondary Market Products (PDF)
Premium Support
- 24 x 7 x 365 Telephone support
- Premium support customers please call the assigned premium support phone number.
Premium Support (PDF)
Policy Related to Secondary Market Products (PDF)
Out of Warranty ?
- Please email inside.sales@gigamon.com about purchasing extended Standard or Premium Support.
